Insights

The full recording: four community action leaders compare how they run energy assistance, where households and staff get stuck, and what they would fix next.

Six practical improvements to energy assistance intake — drawn from interviews and case studies with community action leaders.

How Continuums of Care and their access points can make first contact easier to reach, clearer to follow and better connected to the people doing the work.

Six practical improvements to trip requests, cancellations and rider communication — helping community transportation teams protect dispatch time and give riders a clearer next step.

Six practical improvements to inquiries, application support and family follow-up — helping Head Start teams make enrollment easier to navigate and prepare families for a successful start.