The Future of LIHEAP — and CEAP in Texas
Four agencies compare what's working, where applicants and staff get stuck, and where document verification and conversational AI could help.
Tuesday, October 20 at 2:00 PM EDTUpcoming events
Webinars & events for human services teams
Written insights
Practical guides for human services
Energy assistance
How to improve LIHEAP intake: practical lessons from community action leaders
ArticleSix practical improvements to energy assistance intake — drawn from interviews and case studies with community action leaders.
8 min readRead article
Housing & homelessness
How to improve coordinated entry intake: make every first contact count
ArticleHow Continuums of Care and their access points can make first contact easier to reach, clearer to follow and better connected to the people doing the work.
8 min readRead article
Transportation
How to improve community transportation booking: make every call move a trip forward
ArticleSix practical improvements to trip requests, cancellations and rider communication — helping community transportation teams protect dispatch time and give riders a clearer next step.
5 min readRead article
Head Start & early childhood
How to improve Head Start enrollment: help families move from first call to first day
ArticleSix practical improvements to inquiries, application support and family follow-up — helping Head Start teams make enrollment easier to navigate and prepare families for a successful start.
5 min readRead article