A household facing a utility shutoff needs a different conversation from a parent applying for Head Start or a rider booking a medical trip. Fortell brings voice, text, and web intake to those conversations—with questions, next steps, and staff handoffs shaped around your program.
LIHEAP
Help households understand what they need, complete intake, submit documents, and get answers without adding another call to your team's queue.
Explore LIHEAPCoordinated Entry
Support access, initial screening, and navigation while preserving your community's assessment, prioritization, and referral processes.
Explore Coordinated EntryHead Start
Support inquiries, pre-screening, document collection, and appointments so enrollment teams can spend more time with families.
Explore Head StartTransportation
Handle routine questions and collect complete ride requests, with clear handoffs for scheduling decisions, changes, and urgent issues.
Explore TransportationConfigured to your work
Your service area, application windows, documentation, calendars, and escalation procedures shape the conversation. Fortell gathers information and helps people move forward. Your staff retain responsibility for decisions that require program expertise.
Evidence from Community Action
LIHEAP · Customer-reported
In its first month, NADC reported approximately 40% of applications arriving after hours or on weekends, with application information and documents flowing into CAP60 for staff review.
LIHEAP · Customer-reported
OlyCAP reported Q1 LIHEAP service delivery increasing from $300,000 in 2025 to $375,000 in 2026 alongside a reduction of two FTEs. These results are specific to OlyCAP's LIHEAP work.
Walk us through a real call, application, or handoff. We'll show you where Fortell could help and what would need to connect to your existing systems.
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