How community organisations are using Fortell
Real teams, real results — see how frontline staff are reclaiming time, expanding access, and serving more citizens.
Freeing frontline staff from repetitive intake calls
“Our team was spending their precious human hours doing things that were redundant… things that weren't necessarily requiring a human touch.”
Holly Morgan, OlyCAP
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Creating 24/7 access for people who can't call 9 to 5
“People just aren't available 9 to 5… this creates access.”
Valorie Crout, Associated Ministries
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Scaling human support in one of Seattle's busiest community organisations
“It's giving our team back time so we can focus more on clients and our mission.”
Lisa Parker, Byrd Barr Place
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Creating capacity by answering every call
“Technology should create more time for our staff to do the work that only humans can do.”
Denise Wells, Metropolitan Development Council
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Making LIHEAP support more accessible across rural Tennessee
“We were surprised how lifelike Fortell's voice AI platform was, and we are now integrating it into our LIHEAP program to help serve our clients better.”
Sara Brown, Executive Director, SCHRA
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Making the front door to community support faster and easier
“We're giving faster responses to clients and better navigation.”
Shawn Paton, VP of Community Impact, United Way of Pierce County
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