How Fortell Works
A simple, accessible intake journey for citizens and the agencies that serve them.
Citizens connect
Citizens begin however is easiest for them — a call, a text, or the web. Fortell answers in their language, with no apps, logins, or hold queues.
Guided intake
Fortell walks each citizen through the right questions using agency-approved workflows. The experience feels like a friendly conversation, not a form.
Information and documents
Citizens securely upload the documents needed for their application from any mobile device. Everything is automatically linked to their file — no email attachments or drop-offs.
Appointments and updates
Fortell schedules appointments, sends reminders, follows up on missing documents, and keeps citizens informed at every step so no one gets lost between visits.
Staff review
Staff receive a complete, organized application — eligibility responses, uploaded documents, and client information — so they spend less time on paperwork and more time helping people.
Multiple ways to connect
Citizens can access services through any channel that works for them.
Voice Calls
Natural conversation in 100+ languages, no technical skills needed.
SMS & Text
Simple text-based interaction that works on any phone.
Web Chat
Browser-based experience with no downloads required.
Ready to see it in action?
Schedule a demo to learn how Fortell can transform your agency's intake process and save valuable staff time.
Request a Demo