Privacy & Client Rights
Your privacy matters to us
Fortell is committed to protecting the personal information of every resident and agency we serve. We follow strict data protection standards used by state, county, and nonprofit partners.
How your information is protected
- All data is encrypted during transmission and storage
- Only authorized staff and system administrators can access your information
- All access is monitored and logged
- Data is used only for approved intake processes
How your information is used
Information collected through Fortell is used solely for the purpose of delivering services, supporting applications, and ensuring accurate follow-up.
Your data is never sold or shared for marketing. It is never used to train public or commercial AI systems.
Your rights
As a resident, you have the right to:
- Request corrections to your information
- Ask how your data is used
- Withdraw or restart an application
- Request human assistance at any time
- Access information about privacy policies
Human oversight
Fortell does not make final decisions. All applications are reviewed by trained program staff who ensure accuracy, fairness, and compliance. Technology assists—humans decide.