LIHEAP season chaos: how agencies can get help with calls

0:00This challenge, Rob, is is going from zero to 100% in a program like LIHEAP. I mean, August or September 15th, you're not getting your phone can't ring, you know, it's not ringing at all. And all of a sudden, October 1st, it's you know, and then the frustration of the participants all of a sudden we are our messages get backed up, phones ringing off the hook. They Hey, all I want to do is talk to somebody. I've been trying five times. You guys never answer your phone. Blah, blah, blah. But I think going from there's no warm-up with LIHEAP. You know, it's not like, oh, okay, we're going to get five calls today and 10 tomorrow and 20 It's that the our front

0:42line needs to be spending time, but utilizing an asset like your guys' company will allow us to get them in the right buckets. That's how I kind of foresee it is is if we could utilize something like that and there are opportunities out there to better yourself or to make things a little bit better for your staff because I know, Scott, your LIHEAP staff, I'm sure the first through October, they look at you like they just I They're like, we're buried. We We don't know what to do. We're you know, and it's been like that at all three years I've been here. I I It's no warm-up and they're buried. So, if there are assets or things to help my staff, I I definitely want to look into it.