In a recent conversation with Paul Essery, our co-founder, Rob Symes, shared how Fortell is harnessing AI to enhance humanitarian and development work. Our mission focuses on using technology to solve some of the most pressing challenges NGOs face today, particularly in regions where physical access is dangerous or impossible.

Background: Our mission and focus

At Fortell, we employ digital avatars capable of conducting interviews in any language. These avatars enable us to collect critical data from conflict zones and remote areas, making it safer, faster, and more efficient for organisations like Oxfam and the Norwegian Refugee Council to evaluate their aid efforts. Through AI-powered transcription, translation, and analysis, we ensure aid reaches those who need it most and deliver valuable insights to donors and stakeholders.

In conversation

Fortell's technology addresses immediate needs for monitoring and evaluation, but our vision goes further. We believe AI has the potential to drive long-term change by improving training and support for frontline workers. As Rob explained:

“The bigger problem within international development is, how do you create lasting change? The best way to do that with AI is to take tremendously large datasets and use a voice or a tech AI to help train, improve, and upskill people.”

For example, we aim to assist community health workers—the frontline caregivers in many regions—with real-time, AI-driven guidance. In areas where maternal and child health outcomes are dire, AI can offer instant support through smartphones, drawing on data from trusted sources like the World Health Organization (WHO). As Rob highlighted, this means that:

“If you're having trouble delivering a baby or don't know what an infected umbilical cord looks like, you can ask this voice AI in your language, and it will talk to you about the most up-to-date research.”

In a field where commercial applications often take priority, we are dedicated to applying AI for meaningful humanitarian impact.

Listen to the full interview

to learn more about our mission and how we're shaping the future of AI in global aid efforts.