Many service providers miss thousands of calls from people seeking assistance. Those who get through often struggle with complex forms, unclear requirements, or language barriers.
The nonprofit sector is also facing unprecedented burnout, with staff turnover sometimes reaching 75 % or even 100 %. Former employees often cite being unprepared for the challenging, high-pressure situations they must handle.
How Ivy helps:
- Available 24/7 to catch missed calls
- Guides users step by step through complex processes
- Requires no apps, internet, or tech skills
- Reduces staff burden and call-center overload
- Increases access for those with low literacy or limited English
Bringing Voice-Based Support to Life
How our phone agents create impact across service systems
Resource Connection & Info Access
Multilingual guidance for housing, food, or legal aid — instantly and at scale.
Automated Callbacks & Scheduling
Reduce missed appointments and no-shows with voice or SMS reminders and follow-up.
Benefit Navigation
Guide callers through eligibility and application processes — no staff needed.
Crisis Line Support
After-hours and overflow support, triaging needs, and directing users to the right services.
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