# Fortell

> Fortell builds voice AI that handles intake, eligibility screening, document collection, scheduling and follow-up for community action agencies, nonprofits and county governments — so staff spend less time on phones and more time with clients.

## What Fortell does
- Answers every inbound client call, 24/7, in multiple languages
- Screens households for program eligibility (LIHEAP, housing, energy assistance, homeless prevention)
- Collects and chases required documents
- Books appointments and closes the loop with clients after the call

## Key pages
- [Home](https://fortellcommunity.com/): overview of Fortell's voice AI for human services
- [Product](https://fortellcommunity.com/solutions): capabilities of the AI intake platform
- [How Fortell Works](https://fortellcommunity.com/how-it-works): step-by-step client journey from first call to enrolled
- [Case Studies](https://fortellcommunity.com/case-studies): measured outcomes from partner agencies
- [Podcast](https://fortellcommunity.com/podcast): interviews with community action leaders on AI adoption
- [Ebooks](https://fortellcommunity.com/ebooks): free guides on AI in human services
- [Contact](https://fortellcommunity.com/contact): book a demo
- [Privacy](https://fortellcommunity.com/privacy)

## Case studies
- [OlyCAP](https://fortellcommunity.com/case-studies/olycap): scaled LIHEAP delivery from $300K (Q1 2025) to $375K (Q1 2026) with fewer staff
- [United Way of Pierce County](https://fortellcommunity.com/case-studies/united-way-pierce-county): 350 hours of AI talk time, faster responses and better client navigation
- [Byrd Barr Place](https://fortellcommunity.com/case-studies/byrd-barr-place): giving the team back time to focus on clients and mission
- [Metropolitan Development Council](https://fortellcommunity.com/case-studies/mdc): handling high call volume and routing clients to the right programs
- [South Central Human Resource Agency](https://fortellcommunity.com/case-studies/schra): quicker answers for clients, staff focused on service delivery
- [Associated Ministries](https://fortellcommunity.com/case-studies/associated-ministries): answering every call and screening households faster
- [NADC](https://fortellcommunity.com/case-studies/nadc): expanding LIHEAP access with after-hours applications and direct CAP60 integration

## Podcast episode transcripts (full text)
- [Trenna Passalacqua, Blueprints](https://fortellcommunity.com/podcast/trenna-passalacqua-blueprints): why human connection matters as agencies adopt technology
- [Harold Womble, BVCOG](https://fortellcommunity.com/podcast/harold-womble-bvcog): keeping the human connection while coordinating regional services
- [James Jesse, EOAC](https://fortellcommunity.com/podcast/james-jesse-eoac): moving households from crisis to stability
- [Roger Pavey](https://fortellcommunity.com/podcast/modernizing-liheap-roger-pavey): modernizing LIHEAP and the future of energy assistance
- [Rebecca Huss, GETCAP](https://fortellcommunity.com/podcast/rebecca-huss-getcap): finance, funding and compliance in community action
- [Beck Moore](https://fortellcommunity.com/podcast/beck-ai-for-human-impact): AI for human impact in community action
- [Jennifer Olsen, OACAC](https://fortellcommunity.com/podcast/jennifer-rural-community-action): transforming rural Community Action
- [Anne Bacon, Impact CAP](https://fortellcommunity.com/podcast/anne-bacon-impact-community-action): innovation, AI and lasting impact
- [Sara Brown, SCHRA](https://fortellcommunity.com/podcast/sara-brown-schra): AI supporting rural communities without replacing human connection
- [Thomas Dearmore, Butte County](https://fortellcommunity.com/podcast/thomas-dearmore-butte-county): innovation in community action
- [Shawn Paton, United Way](https://fortellcommunity.com/podcast/shawn-paton-united-way): innovation at United Way of Pierce County
- [Emma Beers](https://fortellcommunity.com/podcast/emma-beers-homeless-prevention): preventing homelessness before it starts
- [Joe Borich, SEICAA](https://fortellcommunity.com/podcast/joe-borich-seicaa): community action in Idaho
- [Jodina Hicks, VOAPA](https://fortellcommunity.com/podcast/jodina-hicks-voapa): homelessness, loneliness and poverty
- [Danielle Garbe Reser, BMAC](https://fortellcommunity.com/podcast/danielle-garbe-reser-bmac): housing, food and hope
- [Linda Huntspon, CAASTLC](https://fortellcommunity.com/podcast/linda-huntspon-caastlc): a journey in community action

## Contact
Demo booking: https://calendly.com/rob-fortell/30min

## Podcast shorts (transcripts)
- [Blueprints: community ownership for change](https://fortellcommunity.com/podcast/shorts/blueprints-community-ownership-for-change)
- [Vulnerability in human services](https://fortellcommunity.com/podcast/shorts/vulnerability-in-human-services)
- [AI in case management: streamlining initial assessments](https://fortellcommunity.com/podcast/shorts/ai-in-case-management-streamlining-initial-assessments)
- [Breaking the cycle of poverty](https://fortellcommunity.com/podcast/shorts/breaking-the-cycle-of-poverty)
- [Streamlining transactions for impact](https://fortellcommunity.com/podcast/shorts/streamlining-transactions-for-impact)
- [16 kids to 500: ending generational poverty](https://fortellcommunity.com/podcast/shorts/16-kids-to-500-ending-generational-poverty)
- [Navigating government shutdowns: planning ahead](https://fortellcommunity.com/podcast/shorts/navigating-government-shutdowns-planning-ahead)
- [Streamlining federal grants for Texas community action](https://fortellcommunity.com/podcast/shorts/streamlining-federal-grants-for-texas-community-action)
- [Fixing LIHEAP: streamlining aid for those in need](https://fortellcommunity.com/podcast/shorts/fixing-liheap-streamlining-aid-for-those-in-need)
- [Why LIHEAP only reaches 16% of eligible households](https://fortellcommunity.com/podcast/shorts/why-liheap-only-reaches-16-percent-of-eligible-households)
- [Tech for good: streamlining healthcare with AI](https://fortellcommunity.com/podcast/shorts/tech-for-good-streamlining-healthcare-with-ai)
- [Holistic support: treating the whole person for success](https://fortellcommunity.com/podcast/shorts/holistic-support-treating-the-whole-person-for-success)
- [Giving voice to the voiceless: empowering communities](https://fortellcommunity.com/podcast/shorts/giving-voice-to-the-voiceless-empowering-communities)
- [AI for homelessness prevention & support](https://fortellcommunity.com/podcast/shorts/ai-for-homelessness-prevention-and-support)
- [Believe problems are solvable: a new perspective](https://fortellcommunity.com/podcast/shorts/believe-problems-are-solvable-a-new-perspective)
- [AI resource navigation for families: a new approach](https://fortellcommunity.com/podcast/shorts/ai-resource-navigation-for-families-a-new-approach)
- [LIHEAP season chaos: how agencies can get help with calls](https://fortellcommunity.com/podcast/shorts/liheap-season-chaos-how-agencies-can-get-help)

- [“It’s giving our team back time”](https://fortellcommunity.com/podcast/shorts/it-s-giving-our-team-back-time)
- [AI & tech revolutionize case management](https://fortellcommunity.com/podcast/shorts/ai-tech-revolutionize-case-management)
- [How AI can help underserved communities](https://fortellcommunity.com/podcast/shorts/how-ai-can-help-underserved-communities)
- [Housing access: connections vs systemic prioritization](https://fortellcommunity.com/podcast/shorts/housing-access-connections-vs-systemic-prioritization)
- [AI empathy: the future of human connection](https://fortellcommunity.com/podcast/shorts/ai-empathy-the-future-of-human-connection)
- [Housing First: solving homelessness with immediate shelter](https://fortellcommunity.com/podcast/shorts/housing-first-solving-homelessness-with-immediate-shelter)
- [Stop homelessness: the cheaper, smarter solution](https://fortellcommunity.com/podcast/shorts/stop-homelessness-the-cheaper-smarter-solution)
- [Guaranteed basic income: helping working families thrive](https://fortellcommunity.com/podcast/shorts/guaranteed-basic-income-helping-working-families-thrive)
- [Combating loneliness: community action strategies that work](https://fortellcommunity.com/podcast/shorts/combating-loneliness-community-action-strategies-that-work)
- [Homelessness solutions: affordable housing & community initiatives](https://fortellcommunity.com/podcast/shorts/homelessness-solutions-affordable-housing-community-initiatives)
- [Predicting homelessness with data: an innovative prevention strategy](https://fortellcommunity.com/podcast/shorts/predicting-homelessness-with-data-an-innovative-prevention-strategy)
- [St. Louis housing crisis: the biggest challenge we face](https://fortellcommunity.com/podcast/shorts/st-louis-housing-crisis-the-biggest-challenge-we)
- [AI coach: revolutionizing case management and saving hours](https://fortellcommunity.com/podcast/shorts/ai-coach-revolutionizing-case-management-and-saving-hours)
- [AI polishing: grant writing slashed from a week to 3 days](https://fortellcommunity.com/podcast/shorts/ai-polishing-grant-writing-slashed-from-a-week)
- [From homelessness to homeownership: an inspiring journey](https://fortellcommunity.com/podcast/shorts/from-homelessness-to-homeownership-an-inspiring-journey)
- [AI for nonprofits: holistic service delivery](https://fortellcommunity.com/podcast/shorts/ai-for-nonprofits-holistic-service-delivery)
- [AI assistant: faster responses & better navigation](https://fortellcommunity.com/podcast/shorts/ai-assistant-faster-responses-better-navigation)
- [Bridging the digital divide: access for all](https://fortellcommunity.com/podcast/shorts/bridging-the-digital-divide-access-for-all)
- [Protecting the vulnerable: a heartbreaking story](https://fortellcommunity.com/podcast/shorts/protecting-the-vulnerable-a-heartbreaking-story)
- [BMAC veterans program wins prestigious award](https://fortellcommunity.com/podcast/shorts/bmac-veterans-program-wins-prestigious-award)